Should you wish to make a request to exercise any of the above rights you should contact us via the following e-mail address: [email protected] and address your request to Data Compliance.
When contacting us please ensure that you provide relevant information to allow us to identify you (this can include confirmation of any of the unique or personal identifiers we hold about you such as address) and state the right or rights that you wish to exercise. We may need to contact you to request further information to verify your identity.
We will normally respond to you within one month from when we receive a valid request. It may take longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
Keeping your personal information secure
We take the security of personal information seriously and the we have appropriate measures, safeguards and protocols in place to ensure that data is kept secure, is only accessed by those individuals authorised to do so and where there is a legitimate need to access the data. Appropriate and reasonable steps are in place to reduce the risk of unauthorised access to personal data held by the us (either through accidental disclosure or deliberate act) and in line with the our obligations under applicable data protection legislation, including the General Data Protection Regulation.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this Notice, in the first instance, please write to us via [email protected]
If you are not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You can also contact the Information Commissioner’s Office by visiting their website https://www.ico.org.uk